Answers to our frequently asked questions.

General Information

Our turnaround time has been reliably five business days or less in-lab for the past decade.

We have a 100% money back guarantee if you or your patient are not happy with the devices, also a lifetime quality guarantee on our devices against normal breakage (excluding TL2100). Rearfoot and forefoot posts have a 6 month guarantee against avulsion.

IOL will cover the cost of all adjustments up to 3 months after manufacture according to the original Rx. After three months, adjustments will be quoted by the amount of work required.

IOL’s orthotics are made by hand by highly trained technicians. We use CAD/CAM technology to precisely model the foot in order to create our positive mold.

Rates vary depending on type, material, padding and accommodation of the device. We offer industry-competitive rates, and a full rate list is available upon request.

3D Scanning

Yes, we have developed an industry-leading proprietary casting system which includes an iPad, Sensor Structure camera, casting bracket, and all-in-one application for scanning and sending orders.

Costs vary by the amount and type of equipment required, but we have options for both 48-month lease rates and purchase prices available.

Lab Standards

Yes, IOL uses graphite for our dress devices. Graphite is the base material for our TL-2100 orthotics, our XT sprint orthotic (a poly-graphite composite), and Fibrelite Orthotic (nylon with carbon infusion).

We recommend graphite for patients who require a functional orthotic, with the least amount of bulk possible. They are designed with fit in mind: low bulk equals better fit. XT Sprint offers additional flexibility and the option of exceptionally deep heel cups.

We will assess all orthotic devices from any Orthotic lab.

Give us a call! The Rx form represents a majority of our devices, but we are able to accommodate many different requests and modifications.

Most pathologies will have the best outcome with minimum arch fill applied to the castings, however studies have shown that equinus patients do not tolerate min fill as well so mod fill would be a better choice for this patient.

Our standard arch fill is Minimum, we offer No fill as well as Mod and Max fill. As with traditional plaster casts, the more fill equals a lower arch profile (max fill).

Our standard heel cup depth is 15mm, however this can vary depending on the size of the foot.

Yes, please visit our Padding & Accommodations page on our website for a list of standard accommodations.

If the device is not made from Graphite, the best modification would be to increase the flexibility of the medial arch, this can be done from the plantar surface, in order to maintain close contact but allow for more movement, creating relief for the patient. If the device is graphite the only adjustment that can be made is to lower the MLA.


Monday: 8am-4:30pm MST
Tuesday: 8am-4:30pm MST
Wednesday: 8am-4:30pm MST
Thursday: 8am-4:30pm MST
Friday: 8am-4:30pm MST
Saturday: Closed
Sunday: Closed